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Privacy Policy for Malaysia accounts

9asia keeps account, wallet and session privacy terms in one clear policy, covering login details, device signals, cookies and local payment records for Touch 'n Go, GrabPay, Boost…

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How this policy handles your data

9asia Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains the data we collect when you create an account, sign in, move through the lobby, contact support or use payment options connected to your wallet. We use those records to run account access, verify wallet activity, keep session security active, answer your

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requests and meet legal duties that apply in Malaysia. Payment references from Touch 'n Go, GrabPay, Boost dan FPX are treated as wallet records, not public profile details. We may work with payment processors, hosting partners and verification services, and they receive only the data needed
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for their role. Access and eligibility depend on local law and are available where local law permits. You can ask us to check, correct or remove eligible records through the contact paths below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Three ways to reach privacy support

Privacy questions should reach the right person without sending extra documents through the wrong channel.

ACCOUNT CARE

Six checks around your privacy

Our privacy process is built around practical account events: sign-in, wallet use, support messages, cookie settings and verification checks.

Account data use

We use your account details to create access, keep your wallet connected, respond to support cases and record required account actions. We do not publish personal account data in the lobby.

Cookie controls

Cookies help keep your session active, remember basic preferences and flag unusual device activity. You can adjust browser cookie settings, though some account functions may not work properly without required cookies.

Payment privacy

Wallet activity linked to Touch 'n Go, GrabPay, Boost dan FPX is used for payment matching, account checks and dispute support. We keep payment records separate from public-facing account areas.

Security checks

Login attempts, device signals and IP data may be checked when we detect unusual access. These checks help us confirm account control before wallet changes, password resets or privacy updates proceed.

Retention choices

Some records must be kept for account, payment, fraud prevention or legal reasons. When a record is no longer needed, we assess deletion, masking or restricted storage based on its purpose.

Change requests

You can ask us to correct account details that are outdated or inaccurate. We may need proof before changing sensitive records, especially when the change affects wallet access or identity checks.

Privacy questions before you join

Before you open an account, you should know what data is requested, why it is used and how you can reach us about privacy. These answers focus on common Malaysia account situations, including wallet records, cookies, access requests and correction requests. If your case involves local legal rights, we will handle it according to the law that applies to your account location.

It covers account details, login records, device signals, cookie data, support messages and wallet records linked to Touch 'n Go, GrabPay, Boost dan FPX. It also explains how verification records may be used.

Payment data helps us match wallet activity, confirm account control, answer disputes and meet legal duties. We use transaction references and verification records only for account, payment, security or support purposes.

Yes. Send a privacy request through email or ask chat to route your case. We may verify your account control before sharing records so your data is not released to another person.

Contact support with the detail you want corrected and the reason it is inaccurate. Sensitive changes, such as identity or wallet-related updates, may require extra proof before the record is changed.

Cookies may keep your session active, remember basic preferences and help detect unusual access patterns. You can adjust browser settings, but required cookies are needed for sign-in and account security functions.

Retention depends on the record type and purpose. Some records are kept for payment matching, security checks or legal duties, while others may be deleted, masked or restricted when no longer needed.

Use chat for routing, email for written privacy requests, or account security support for login and wallet concerns. Include your account name, but do not send extra documents unless we request them.

Privacy Policy for Malaysia accounts

Three ways to reach privacy support

Six checks around your privacy

Account data use

Cookie controls

Payment privacy

Security checks

Retention choices

Change requests

Privacy questions before you join

01 What personal data does this Privacy Policy cover?

02 Why do you collect payment-related data?

03 Can I ask to see the data held about my account?

04 How can I correct account details?

05 Do cookies track my account session?

06 How long are account and wallet records kept?

07 Who should I contact about a privacy concern?

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